FAQ's
How to contact Social Connect Support Team?
You can contact us via:
Email: info@softons.com
Phone: +91-924444 00092
Can I add my personal Facebook profile?
No, that’s no longer allowed by Facebook’s terms and conditions. You can add and post on Facebook business pages and Facebook groups where you have admin access.
Can I post on a Facebook group where I am a member?
No, you can use Social Connect only for posting on Facebook groups where you are an admin.
Can I add and post on a LinkedIn Company Page?
Yes, you can add and post on you both your LinkedIn personal profile and LinkedIn company page
Can I tag other accounts when scheduling posts?
No, this feature is not available at the moment.
What is the Group Manager?
The Group Manager allows you to organize the social media accounts connected to your Softons Social Connect into groups. For example, you can organize accounts into client groups (all accounts of a single client into one group) or into social media network groups (all your Facebook pages and groups into one group, for example). Then when scheduling posts, you can choose to schedule on a specific group or groups of accounts instead of selecting all accounts where you want to publish one by one.
What formats do you support for photo and video files?
For photos, we support jpg, jpeg, png, and gif. For videos we support mp4.
What is the Watermark feature?
The Watermark feature allows you to brand all your image content with your company’s logo. The Watermark feature is customizable per social media account.
Last updated